AlumaGlow Return Policy

At AlumaGlow, we take pride in the quality of our lighting kits for patio covers. We understand that shopping online requires trust, and we strive to make your experience as satisfying as possible. However, we also need to ensure that our products meet the high standards we set for them and our customers.

Unopened Products Welcome Back: We accept returns within 30 days of purchase, provided the product’s box remains unopened, with the original tape intact. This ensures that all our customers receive products in brand-new condition. If you’ve kept the box sealed and decide to return it within this period, we’re here to help make that process smooth and straightforward.

Easy Start to Returns: Simply send us an email at sales@alumaglow.com to start the return process. Be sure to include your order number and purchase date. We’ll respond promptly with easy-to-follow instructions and details on returning your product. We aim to make this process as hassle-free as possible for you.

Return Shipping Process: If you decide to return an unopened product, the shipping cost back to us will be your responsibility. We suggest using a trackable shipping service for peace of mind. To keep our prices competitive and our products affordable, a 50% restocking fee applies to returns. This fee helps us manage the logistics and restocking in the most efficient way possible, ensuring we continue to offer value to all our customers.

Your Satisfaction Guaranteed: If your product arrives with defects, damages, or any issues that concern you, please rest assured that we are here to work with you toward a satisfactory resolution. Your happiness and trust in our products are paramount, and we are committed to ensuring you enjoy your AlumaGlow purchase to the fullest.

Seamless Refunds: Upon receiving and inspecting your return, we will promptly notify you about the status of your refund. If approved, you’ll see a credit back to your original payment method, minus the restocking fee, as swiftly as possible. We aim to keep this process transparent and fair, always keeping your satisfaction in mind.

We’re here to illuminate your space, not complicate your life. Thank you for choosing AlumaGlow, where quality lighting and customer happiness light our way forward. Should you have any questions or need further assistance, our dedicated team is just an email at sales@alumaglow.com.

Together, let’s make your outdoor spaces shine!